The second edition of connecting with clients practical communication for 10 common situations gives every member of the veterinary team insightful easy to understand information about what to say and what to do in a variety of challenging client relations situations authors dana durrance ma and laurel lagoni ms provide a situation . Connecting with your client success through improved communication techniques noelle c nelson on amazoncom free shipping on qualifying offers with the greater communication afforded by the internet excellent service no longer just means winning your clients case it now includes how legal expertise is actually delivered to the client. For example briefly talking about a movie that a client has seen recently can be a nonthreatening way to build or strengthen rapport she notes some counselors might balk at engaging in these brief personal interludes but ostrowski believes they are helpful in connecting with clients. Autumn p edwards phd ohio university is an associate professor in the school of communication at western michigan university her scholarly interests include interpersonal communication communication and technology and communication theory her research focuses on the influence of individuals personally held theories of communication on aspects of community life relational health . With a focus on the connections that underlie all communication choices and that the outcomes students experience are deeply connected to the communication choices they make choices connections 2e weaves together major communication contexts so that students understanding becomes cohesive
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